XPUB-LB Macs Helpdesk: Difference between revisions
(→Data) |
|||
| Line 72: | Line 72: | ||
A: To use eraseinstall you have to get admin permissions using the “Privileges.app”. After that you should be able to successfully authenticate with the elevated permissions. | A: To use eraseinstall you have to get admin permissions using the “Privileges.app”. After that you should be able to successfully authenticate with the elevated permissions. | ||
Q: How can i check if a computer is reset already? | Q: How can i check if a computer is reset already?<br> | ||
A: Just check the Applications folder. It should only contain Chrome and the Privileges app, together with the standard Apple app’s of course. And /Users shouldn’t contain student id’s. | A: Just check the Applications folder. It should only contain Chrome and the Privileges app, together with the standard Apple app’s of course. And /Users shouldn’t contain student id’s. | ||
Q: To which OS should the machines be upgraded? | Q: To which OS should the machines be upgraded?<br> | ||
A: Every year Apple releases a new major version of their OS. Most 3rd party vendors and supporting engineers (like me) choose to support the n -2 model (n=current OS major release) and 2 older versions. | A: Every year Apple releases a new major version of their OS. Most 3rd party vendors and supporting engineers (like me) choose to support the n -2 model (n=current OS major release) and 2 older versions. | ||
Most Macs are running macOS 10.14 Mojave (in September 2021), they also need to be upgraded to 10.15 Catalina as most of the support from third party vendors will stop by the end of this year when Apple releases their new OS. You can upgrade the OS using the WdKA app-store. | Most Macs are running macOS 10.14 Mojave (in September 2021), they also need to be upgraded to 10.15 Catalina as most of the support from third party vendors will stop by the end of this year when Apple releases their new OS. You can upgrade the OS using the WdKA app-store. | ||
Revision as of 21:09, 7 September 2021
IT questions/problems
At the moment we have 2 IT email addresses and departments, both handling their own services.
All problems related to logins, HRO services like printing, email, office 365, network patches need to be sent to Hogeschool IT: service@hr.nl
All problems related to macOS/WdKA app-store, MyWdKA (webservices) and planning/reservations need to be handled by WdKA IT: wdka.ict@hr.nl
When in doubt email wdka.ict@hr.nl and Patrick will point you in the right direction.
Patches/network
FIT does all the patching, you can ask them to patch an outlet by giving the port numbers in the wall.
Please make a list if more patching needs to be done.
Check the status of the network
You can check if the network works for a Mac the following way:
- Start the Mac.
- When on the login window, click on the time in the right upper corner.
- You can click multiple times to show you an ip address starting with 145.24.xxx.xxx or the name of the computer. If there isn’t an ip number, there’s no network. The name of the computer is important for me if there’s another problem I need to solve if needed.
Use the Macs
Login
When a new Mac is ready to be used, students need to login with their Hogeschool account.
- No network=No login
- If a wrong password is used multiple times, the student gets blocked. They need to go to the FIT service desk to gain access again
First login
When they login for the first time some stuff will be setup automatically.
The WdKA app-store.app and Privileges.app will be placed in the Dock for example.
WdKA app-store.app and Privileges.app
- Students can install or remove apps from the WdKA app-store.
- It is allowed to install other software outside the WdKA app-store. Do this with care! If in doubt of the software package, send an email to wdka.ict@hr.nl
- With the Privileges.app students gain admin rights.
- When you open the WdKA app-store it will present you the “Featured items”. These are the latest apps that get more attention. There are way more apps available, use the search window or click on a category.
Data
Students are responsible for their own data
The students are responsible for the data they put on those machines.
If that data is important they should create backups to external storage or preferably and possible use Microsoft Onedrive cloud storage.
Onedrive has limitations with characters in file of folder names.
Whiping/re-installing
Students or staff can start the “EraseInstall” app from the applications folder to totally erase the machine and re-install.
All data will be gone! It will ask for admin permissions before.
After the system is re-installed you need to follow the setup assistant.
When a login is asked so the Mac can be managed use your Hogeschool credentials. Just studentnumber/username without @hro.nl and the correct password.
You should follow this procedure when an Mac is being transferred from a graduated student to a new student.
Q's & A's
Q: How to get administrator rights?
A: To use eraseinstall you have to get admin permissions using the “Privileges.app”. After that you should be able to successfully authenticate with the elevated permissions.
Q: How can i check if a computer is reset already?
A: Just check the Applications folder. It should only contain Chrome and the Privileges app, together with the standard Apple app’s of course. And /Users shouldn’t contain student id’s.
Q: To which OS should the machines be upgraded?
A: Every year Apple releases a new major version of their OS. Most 3rd party vendors and supporting engineers (like me) choose to support the n -2 model (n=current OS major release) and 2 older versions.
Most Macs are running macOS 10.14 Mojave (in September 2021), they also need to be upgraded to 10.15 Catalina as most of the support from third party vendors will stop by the end of this year when Apple releases their new OS. You can upgrade the OS using the WdKA app-store.
Updates
Please update
Students also need to keep their Macs up to date with the security and macOS updates.
If they are to far behind I will send an email asking to update.
New OS versions
New yearly MacOS versions will be available when all other software we have is ready.
Those versions will be available within the WdKA app-store.