Week 5 Protocols For Bad Customer Service

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Revision as of 17:18, 20 October 2024 by Zuhui (talk | contribs) (→‎Protocols)

Radio Worm - Protocols for Collective Performance - Week 5:

Claudio

Wyn

Fred

Charlie

Protocols

Redaction protocol

Audio

hold

Unitedn Airlines


Amazon


BestBuy


Fedex


Ikea


Samsung


Polycom

Best Hold Music Ever https://www.youtube.com/watch?v=5r98QdCRR68
Cisco Opus Number One (BADGRRL Rework) https://soundcloud.com/sparx_x_x/cisco-opus-number-one-badgrrl-rework
Hold (Opus number 1 Tribute) https://soundcloud.com/user-849824270-948673776/hold-opus-number-1-tribute


Dial

Dial tone


Dial and ringing


When you dial to fax machine instead of landline


Sound of dial-up internet


Dial up modem handshake


Intro: Pre-recorded operator message


<CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME>
The pre-recorded operator messages are recorded following the instruction above.

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