Quilt INC./Articulation work

Articulation work, also known as invisible work, involves managing complexities arising from multiple memberships and naturalized objects. It is a methodological and often unseen effort that reflects on differences in methods and techniques. In symbolic interactionism and computer-supported cooperative work, the term "articulation work" describes the invisible juggling required to handle real-time contingencies and unexpected situations. It plays a crucial role in various contexts, from head nurses and air traffic controllers to everyday tasks performed by individuals.

Articulation work is essential in maintaining the flow of work by managing contingencies and accommodating unexpected situations. It becomes particularly challenging in designing complex computer and information systems where real-time contingencies constantly influence technology use. This type of work also deals with managing mismatches between memberships and naturalization, emphasizing the importance of addressing anomalies and interruptions in various communities of practice. When articulation work is overlooked or made invisible, it can lead to the suppression of voices and the formation of master narratives, hindering a comprehensive understanding of diverse perspectives and experiences.