Week 5 Protocols For Bad Customer Service
Radio Worm - Protocols for Collective Performance - Week 5:
Claudio
Wyn
Fred
Charlie
Audio
hold
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Unitedn Airlines
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Amazon
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BestBuy
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Fedex
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Ikea
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Samsung
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Polycom
Best Hold Music Ever
https://www.youtube.com/watch?v=5r98QdCRR68
Cisco Opus Number One (BADGRRL Rework)
https://soundcloud.com/sparx_x_x/cisco-opus-number-one-badgrrl-rework
Hold (Opus number 1 Tribute)
https://soundcloud.com/user-849824270-948673776/hold-opus-number-1-tribute
Dial
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Dial tone
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Dial and ringing
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When you dial to fax machine instead of landline
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Sound of dial-up internet
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Dial up modem handshake
Phonecalls
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<CORRUPT COURT CLERK>
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<Martijn calls NS for ov chipkaart membership cancellation>
Pre-recorded operator message
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<CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME>
The pre-recorded operator messages are recorded following the instruction above.
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5.
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14.
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