Week 5 Protocols For Bad Customer Service: Difference between revisions
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Revision as of 21:33, 21 October 2024
Radio Worm - Protocols for Collective Performance - Week 5: Claudio Wyn Fred Charlie Eleni Zuhui
In this week's radio performance, we use protocols—those rules and procedures commonly found in bureaucratic and corporate systems—as a central theme.
Setup
Protocols
Redaction protocol
“Secrecy is another by-product of administrative power.
‘Every bureaucracy seeks to increase the superiority of the professionally informed by keeping their knowledge and intentions secret’, wrote sociologist Max Weber.
Visual representations of ‘official secrets’—as Max Weber calls them—can be found in the form of redacted documents, both for legal, financial, or security purposes. A request for government documents can produce pages full of blacked-out lines, as if it was abstract art. The stupidity and irra- tionality of bureaucratic reasoning as someone within the adminis- tration painstakingly has to go over the text line by line, rendering information useless.” - CAPS LOCK, Ruben Pater
Protocol sheet
using the script of <CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME>
Terms and conditions protocol
Scripts
Audio
▲All the audio files gathered and created for the show are here