Week 5 Protocols For Bad Customer Service

Radio Worm - Protocols for Collective Performance - Week 5:

Claudio

Wyn

Fred

Charlie

Audio

hold

Unitedn Airlines

Amazon

BestBuy

Fedex

Ikea

Samsung

Polycom

Best Hold Music Ever https://www.youtube.com/watch?v=5r98QdCRR68
Cisco Opus Number One (BADGRRL Rework) https://soundcloud.com/sparx_x_x/cisco-opus-number-one-badgrrl-rework
Hold (Opus number 1 Tribute) https://soundcloud.com/user-849824270-948673776/hold-opus-number-1-tribute

Dial

Dial tone

Dial and ringing

When you dial to fax machine instead of landline

Sound of dial-up internet

Dial up modem handshake

Phonecalls

<CORRUPT COURT CLERK>

<Martijn calls NS for ov chipkaart membership cancellation>

Pre-recorded operator message

<CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME>
The pre-recorded operator messages are recorded following the instruction above.

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