|
|
| Line 68: |
Line 68: |
|
| |
|
| ==Intro: Pre-recorded operator message== | | ==Intro: Pre-recorded operator message== |
| {{youtube|U3CWxNGNn3k}}<br>
| |
| <CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME><br>
| |
| The pre-recorded operator messages are recorded following the instruction above.
| |
| <br>
| |
| <br>
| |
| 1.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/7/76/Lily_1.mp3}} | | 1.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/7/76/Lily_1.mp3}} |
| <br> | | <br> |
| Line 101: |
Line 96: |
| 14.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b9/Lily_14.mp3}} | | 14.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b9/Lily_14.mp3}} |
| <br> | | <br> |
| | <br> |
| | <br> |
| | ==Call center training== |
| | {{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/5/5f/Toneofvoice.mp3}} |
| | <CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME> |
| | All pre-recorded operator messages should be recorded following the instruction above. |
| <br> | | <br> |
| <br> | | <br> |
| ==Outro: Pre-recorded operator message== | | ==Outro: Pre-recorded operator message== |
Radio Worm - Protocols for Collective Performance - Week 5:
Claudio
Wyn
Fred
Charlie
Protocols
Redaction protocol
Audio
hold
Unitedn Airlines
Amazon
BestBuy
Fedex
Ikea
Samsung
Polycom
Best Hold Music Ever
https://www.youtube.com/watch?v=5r98QdCRR68
Cisco Opus Number One (BADGRRL Rework)
https://soundcloud.com/sparx_x_x/cisco-opus-number-one-badgrrl-rework
Hold (Opus number 1 Tribute)
https://soundcloud.com/user-849824270-948673776/hold-opus-number-1-tribute
Dial
Dial tone
Dial and ringing
When you dial to fax machine instead of landline
Sound of dial-up internet
Dial up modem handshake
Intro: Pre-recorded operator message
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
Call center training
<CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME>
All pre-recorded operator messages should be recorded following the instruction above.
Outro: Pre-recorded operator message
