Week 5 Protocols For Bad Customer Service: Difference between revisions

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=Protocols=




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1.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/c/cf/Operator_filtered1.mp3}}
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Latest revision as of 19:32, 19 October 2024

Radio Worm - Protocols for Collective Performance - Week 5:

Claudio

Wyn

Fred

Charlie

Protocols

Audio

hold

Unitedn Airlines


Amazon


BestBuy


Fedex


Ikea


Samsung


Polycom

Best Hold Music Ever https://www.youtube.com/watch?v=5r98QdCRR68
Cisco Opus Number One (BADGRRL Rework) https://soundcloud.com/sparx_x_x/cisco-opus-number-one-badgrrl-rework
Hold (Opus number 1 Tribute) https://soundcloud.com/user-849824270-948673776/hold-opus-number-1-tribute


Dial

Dial tone


Dial and ringing


When you dial to fax machine instead of landline


Sound of dial-up internet


Dial up modem handshake


Phonecalls

<CORRUPT COURT CLERK>


<Martijn calls NS for ov chipkaart membership cancellation>


Pre-recorded operator message


<CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME>
The pre-recorded operator messages are recorded following the instruction above.

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