Week 5 Protocols For Bad Customer Service: Difference between revisions

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==Dial==
==Dial==
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b9/Dialtonesound.mp3}}
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b9/Dialtonesound.mp3}}
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{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/c/c8/Martijn-phones-to-NS.mp3}}
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/c/c8/Martijn-phones-to-NS.mp3}}
'''<Martijn calls NS for ov chipkaart membership cancellation>'''
'''<Martijn calls NS for ov chipkaart membership cancellation>'''
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==Pre-recorded operator message==
{{youtube|U3CWxNGNn3k}}<br>
<CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME><br>
The pre-recorded operator messages are recorded following the instruction above.
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1.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/c/cf/Operator_filtered1.mp3}}
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2.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/2/2a/Operator_filtered2.mp3}}
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3.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/2/2d/Operator_filtered3.mp3}}
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4.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/e/ec/Operator_filtered4.mp3}}
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5.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/2/22/Operator_filtered5.mp3}}
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6.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/8/81/Operator_filtered6.mp3}}
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7.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/5/53/Operator_filtered7.mp3}}
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8.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/3/3c/Operator_filtered8.mp3}}
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9.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/8/89/Operator_filtered9.mp3}}
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10.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/5/56/Operator_filtered10.mp3}}
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11.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/f/f0/Operator_filtered11.mp3}}
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12.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/e/ef/Operator_filtered12.mp3}}
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13.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/2/24/Operator_filtered13.mp3}}
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14.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/0/0b/Operator_filtered14.mp3}}
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Latest revision as of 13:43, 19 October 2024

Radio Worm - Protocols for Collective Performance - Week 5:

Claudio

Wyn

Fred

Charlie



Audio

hold

Unitedn Airlines


Amazon


BestBuy


Fedex


Ikea


Samsung


Polycom

Best Hold Music Ever https://www.youtube.com/watch?v=5r98QdCRR68
Cisco Opus Number One (BADGRRL Rework) https://soundcloud.com/sparx_x_x/cisco-opus-number-one-badgrrl-rework
Hold (Opus number 1 Tribute) https://soundcloud.com/user-849824270-948673776/hold-opus-number-1-tribute


Dial

Dial tone


Dial and ringing


When you dial to fax machine instead of landline


Sound of dial-up internet


Dial up modem handshake


Phonecalls

<CORRUPT COURT CLERK>


<Martijn calls NS for ov chipkaart membership cancellation>


Pre-recorded operator message


<CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME>
The pre-recorded operator messages are recorded following the instruction above.

1.


2.


3.


4.


5.


6.


7.


8.


9.


10.


11.


12.


13.


14.



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