Week 5 Protocols For Bad Customer Service: Difference between revisions

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Charlie
Charlie
=Audio=
==hold==
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/d/dd/Unitedairlinehold.mp3}}
'''Unitedn Airlines'''
<br>
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/a/a2/Amazonhold.mp3}}
'''Amazon'''
<br>
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/6/6a/Bestbuyhold.mp3}}
'''BestBuy'''
<br>
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/8/89/Fedexhold.mp3}}
'''Fedex'''
<br>
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b0/Ikeahold.mp3}}
'''Ikea'''
<br>
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/c/ce/Samsung.mp3}}
'''Samsung'''
<br>
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/4/4f/Polycomhold.mp3}}
'''Polycom'''
<br>
<br>
''' Best Hold Music Ever '''
https://www.youtube.com/watch?v=5r98QdCRR68
<br>
'''Cisco Opus Number One (BADGRRL Rework)'''
https://soundcloud.com/sparx_x_x/cisco-opus-number-one-badgrrl-rework
<br>
''' Hold (Opus number 1 Tribute) '''
https://soundcloud.com/user-849824270-948673776/hold-opus-number-1-tribute
<br>
<br>
<br>
==Dial==
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b9/Dialtonesound.mp3}}
'''Dial tone'''
<br>
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b3/Phonedialring.mp3}}
'''Dial and ringing'''
<br>
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/5/53/Faxmachinedial.mp3}}
'''When you dial to fax machine instead of landline'''
<br>
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b5/Soundofdialupinternet.mp3}}
'''Sound of dial-up internet'''
<br>
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b9/Dialupmodemhandshake.mp3}}
'''Dial up modem handshake'''
<br>
<br>
<br>
==Phonecalls==
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/0/01/PHONE_CALL_TO_732_938_4848_AT_917_AM_OCTOBER_7TH_2022.mp3}}
'''<CORRUPT COURT CLERK>'''
<br>
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/c/c8/Martijn-phones-to-NS.mp3}}
'''<Martijn calls NS for ov chipkaart membership cancellation>'''
<br>
<br>
<br>
==Pre-recorded operator message==
{{youtube|U3CWxNGNn3k}}<br>
<CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME><br>
The pre-recorded operator messages are recorded following the instruction above.
<br>
<br>
1.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/c/cf/Operator_filtered1.mp3}}
<br>
2.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/2/2a/Operator_filtered2.mp3}}
<br>
3.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/2/2d/Operator_filtered3.mp3}}
<br>
4.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/e/ec/Operator_filtered4.mp3}}
<br>
5.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/2/22/Operator_filtered5.mp3}}
<br>
6.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/8/81/Operator_filtered6.mp3}}
<br>
7.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/5/53/Operator_filtered7.mp3}}
<br>
8.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/3/3c/Operator_filtered8.mp3}}
<br>
9.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/8/89/Operator_filtered9.mp3}}
<br>
10.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/5/56/Operator_filtered10.mp3}}
<br>
11.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/f/f0/Operator_filtered11.mp3}}
<br>
12.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/e/ef/Operator_filtered12.mp3}}
<br>
13.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/2/24/Operator_filtered13.mp3}}
<br>
14.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/0/0b/Operator_filtered14.mp3}}
<br>
<br>

Latest revision as of 13:43, 19 October 2024

Radio Worm - Protocols for Collective Performance - Week 5:

Claudio

Wyn

Fred

Charlie



Audio

hold

Unitedn Airlines


Amazon


BestBuy


Fedex


Ikea


Samsung


Polycom

Best Hold Music Ever https://www.youtube.com/watch?v=5r98QdCRR68
Cisco Opus Number One (BADGRRL Rework) https://soundcloud.com/sparx_x_x/cisco-opus-number-one-badgrrl-rework
Hold (Opus number 1 Tribute) https://soundcloud.com/user-849824270-948673776/hold-opus-number-1-tribute


Dial

Dial tone


Dial and ringing


When you dial to fax machine instead of landline


Sound of dial-up internet


Dial up modem handshake


Phonecalls

<CORRUPT COURT CLERK>


<Martijn calls NS for ov chipkaart membership cancellation>


Pre-recorded operator message


<CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME>
The pre-recorded operator messages are recorded following the instruction above.

1.


2.


3.


4.


5.


6.


7.


8.


9.


10.


11.


12.


13.


14.



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