Week 5 Protocols For Bad Customer Service: Difference between revisions
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=Audio= | |||
==hold== | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/d/dd/Unitedairlinehold.mp3}} | |||
'''Unitedn Airlines''' | |||
<br> | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/a/a2/Amazonhold.mp3}} | |||
'''Amazon''' | |||
<br> | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/6/6a/Bestbuyhold.mp3}} | |||
'''BestBuy''' | |||
<br> | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/8/89/Fedexhold.mp3}} | |||
'''Fedex''' | |||
<br> | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b0/Ikeahold.mp3}} | |||
'''Ikea''' | |||
<br> | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/c/ce/Samsung.mp3}} | |||
'''Samsung''' | |||
<br> | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/4/4f/Polycomhold.mp3}} | |||
'''Polycom''' | |||
<br> | |||
<br> | |||
''' Best Hold Music Ever ''' | |||
https://www.youtube.com/watch?v=5r98QdCRR68 | |||
<br> | |||
'''Cisco Opus Number One (BADGRRL Rework)''' | |||
https://soundcloud.com/sparx_x_x/cisco-opus-number-one-badgrrl-rework | |||
<br> | |||
''' Hold (Opus number 1 Tribute) ''' | |||
https://soundcloud.com/user-849824270-948673776/hold-opus-number-1-tribute | |||
<br> | |||
<br> | |||
<br> | |||
==Dial== | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b9/Dialtonesound.mp3}} | |||
'''Dial tone''' | |||
<br> | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b3/Phonedialring.mp3}} | |||
'''Dial and ringing''' | |||
<br> | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/5/53/Faxmachinedial.mp3}} | |||
'''When you dial to fax machine instead of landline''' | |||
<br> | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b5/Soundofdialupinternet.mp3}} | |||
'''Sound of dial-up internet''' | |||
<br> | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/b/b9/Dialupmodemhandshake.mp3}} | |||
'''Dial up modem handshake''' | |||
<br> | |||
<br> | |||
<br> | |||
==Phonecalls== | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/0/01/PHONE_CALL_TO_732_938_4848_AT_917_AM_OCTOBER_7TH_2022.mp3}} | |||
'''<CORRUPT COURT CLERK>''' | |||
<br> | |||
{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/c/c8/Martijn-phones-to-NS.mp3}} | |||
'''<Martijn calls NS for ov chipkaart membership cancellation>''' | |||
<br> | |||
<br> | |||
<br> | |||
==Pre-recorded operator message== | |||
{{youtube|U3CWxNGNn3k}}<br> | |||
<CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME><br> | |||
The pre-recorded operator messages are recorded following the instruction above. | |||
<br> | |||
<br> | |||
1.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/c/cf/Operator_filtered1.mp3}} | |||
<br> | |||
2.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/2/2a/Operator_filtered2.mp3}} | |||
<br> | |||
3.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/2/2d/Operator_filtered3.mp3}} | |||
<br> | |||
4.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/e/ec/Operator_filtered4.mp3}} | |||
<br> | |||
5.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/2/22/Operator_filtered5.mp3}} | |||
<br> | |||
6.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/8/81/Operator_filtered6.mp3}} | |||
<br> | |||
7.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/5/53/Operator_filtered7.mp3}} | |||
<br> | |||
8.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/3/3c/Operator_filtered8.mp3}} | |||
<br> | |||
9.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/8/89/Operator_filtered9.mp3}} | |||
<br> | |||
10.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/5/56/Operator_filtered10.mp3}} | |||
<br> | |||
11.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/f/f0/Operator_filtered11.mp3}} | |||
<br> | |||
12.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/e/ef/Operator_filtered12.mp3}} | |||
<br> | |||
13.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/2/24/Operator_filtered13.mp3}} | |||
<br> | |||
14.{{audio|mp3=https://pzwiki.wdka.nl/mw-mediadesign/images/0/0b/Operator_filtered14.mp3}} | |||
<br> | |||
<br> |
Latest revision as of 13:43, 19 October 2024
Radio Worm - Protocols for Collective Performance - Week 5:
Claudio
Wyn
Fred
Charlie
Audio
hold
Unitedn Airlines
Amazon
BestBuy
Fedex
Ikea
Samsung
Polycom
Best Hold Music Ever
https://www.youtube.com/watch?v=5r98QdCRR68
Cisco Opus Number One (BADGRRL Rework)
https://soundcloud.com/sparx_x_x/cisco-opus-number-one-badgrrl-rework
Hold (Opus number 1 Tribute)
https://soundcloud.com/user-849824270-948673776/hold-opus-number-1-tribute
Dial
Dial tone
Dial and ringing
When you dial to fax machine instead of landline
Sound of dial-up internet
Dial up modem handshake
Phonecalls
<CORRUPT COURT CLERK>
<Martijn calls NS for ov chipkaart membership cancellation>
Pre-recorded operator message
<CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME>
The pre-recorded operator messages are recorded following the instruction above.
1.
2.
3.
4.
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14.